Terms & Conditions
Last updated: July 2026 · Grand London Rides Ltd
1. Introduction
Welcome to Grand London Rides. By booking a journey with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Grand London Rides is a licensed UK Private Hire Vehicle (PHV) operator based in London. All vehicles and drivers are fully licensed in accordance with UK law.
2. Booking & Confirmation
- All bookings are subject to availability and confirmation by Grand London Rides.
- A booking is confirmed only when you receive a confirmation email or call from us.
- We reserve the right to refuse any booking at our discretion.
- Please ensure all journey details (pickup, drop-off, date and time) are correct at the time of booking.
- You will receive an SMS and/or email notification confirming your booking.
3. Fares & Pricing
Our standard pricing is as follows:
- 0–2 miles: £6.00 fixed fare
- 2+ miles: £6.00 + £2.90 per mile
- MPV/Minibus (5–8 passengers): Standard rate × 1.6
- Congestion Charge zone: +£5.00 (during charging hours)
- Heathrow drop-off: +£7.00
- Heathrow pickup: +£4.00
- Gatwick drop-off: +£6.00
- Gatwick pickup: +£4.00
All fares shown are estimates. The final fare may vary based on actual distance, traffic conditions and any applicable surcharges.
4. Waiting Time
- The first 4 minutes of waiting time are provided free of charge.
- After 4 minutes, a waiting charge of £0.50 per minute will apply.
- If a passenger fails to appear within 10 minutes of the driver's arrival, the driver reserves the right to cancel the booking.
- In the event of a no-show cancellation, a cancellation fee of 25% of the total booking fare will apply (20% to the driver, 5% to Grand London Rides).
5. Cancellations
- Cancellations made before the driver has been dispatched are free of charge.
- Cancellations made after the driver has been dispatched may incur a cancellation fee.
- No-show cancellations (passenger not present after 10 minutes) will be charged 25% of the fare.
- Grand London Rides reserves the right to cancel a booking due to circumstances beyond our control (extreme weather, vehicle breakdown, etc.).
6. Payments
- We accept payment by card (via Stripe) or cash paid directly to the driver.
- Card payments are processed securely through Stripe. Grand London Rides does not store your card details.
- For cash payments, please ensure you have the correct amount as drivers may not carry change.
- Receipts and invoices are provided electronically via email and/or WhatsApp upon completion of the journey.
7. Passenger Conduct
- Passengers must wear seatbelts at all times during the journey.
- Smoking, vaping and consumption of alcohol are strictly prohibited in all vehicles.
- Passengers must not distract the driver during the journey.
- Any damage caused to the vehicle by a passenger will be charged to the passenger.
- Grand London Rides reserves the right to refuse or terminate a journey if a passenger's behaviour is deemed inappropriate or unsafe.
- A maximum of 4 passengers are permitted in Saloon vehicles and 8 passengers in MPV/Minibus vehicles.
8. Luggage
- Standard luggage allowance is included in the fare.
- Please inform us of any oversized luggage at the time of booking.
- Grand London Rides is not liable for any loss or damage to luggage during transit.
9. Lost Property
- Any items left in our vehicles will be held for a maximum of 30 days.
- To report a lost item, please visit grandlondonrides.co.uk/lost-found.html or contact us directly.
- Grand London Rides will make reasonable efforts to reunite passengers with lost property but accepts no liability for items left in vehicles.
- A collection/delivery fee may apply for the return of lost items.
10. Liability
- Grand London Rides maintains full public liability insurance as required by UK law.
- Grand London Rides is not liable for delays caused by traffic, road closures or circumstances beyond our control.
- Grand London Rides is not responsible for missed flights, trains or other connections due to journey delays.
- Our liability is limited to the cost of the journey fare.
11. Privacy & Data
- We collect your name, email, phone number and journey details to process your booking.
- Your data is stored securely and will not be shared with third parties without your consent.
- We may use your contact details to send booking confirmations and journey invoices.
- You may request deletion of your data at any time by contacting us.
12. Complaints
If you are unhappy with any aspect of our service, please contact us within 7 days of your journey:
We aim to respond to all complaints within 5 working days.
13. Changes to Terms
Grand London Rides reserves the right to update these Terms & Conditions at any time. The latest version will always be available at grandlondonrides.co.uk/terms.html. Continued use of our services constitutes acceptance of any changes.